Guest Interaction & Character Safety Policy
At Imaginations Carnival and Characters, our goal is to provide a magical, fun, and safe experience for every child and guest. To help us create an enjoyable event for everyone, we kindly ask that all guests follow these simple guidelines while interacting with our characters.
Please Be Respectful of Everyone
Our characters love meeting every child! To give each guest a chance to enjoy the experience, we ask that parents and guests avoid keeping a character for an extended period of time. Please allow the characters to continue walking throughout the event so they can greet, dance, and take photos with all of the children.
Adult Supervision Required
Parents and guardians are responsible for supervising their children while interacting with our characters. Our performers are entertainers and are not responsible for supervising children.
Please Do Not Pull or Grab the Characters
For the safety of our performers and the protection of our costumes, guests may not:
- Pull on character heads, tails, ears, arms, hands, or clothing.
- Attempt to remove or lift a character's head or costume.
- Push, shove, tackle, or climb on the characters.
- Hit, kick, bite, scratch, or throw objects at the characters.
- Hang or swing from any costume pieces.
- Block or intentionally prevent characters from moving throughout the event.
No Rough Play
Children who are fighting, behaving aggressively, or intentionally damaging costumes or props may be asked to leave the character interaction area. The safety of our performers and guests is our highest priority.
Please Wait Your Turn
To make the experience enjoyable for everyone, we ask guests to be patient while waiting for photos, hugs, fist bumps, high-fives, and dances. Our characters will make every effort to interact with as many guests as possible during the event.
Character Visibility & Safety
Some mascot costumes have limited visibility. Please do not run directly in front of, behind, or underneath a character, and avoid sudden grabbing or startling the performers.
Weather & Heat Safety
For events lasting longer than one hour, characters may briefly rotate for hydration and cooling breaks. Backup performers may step into costumes so the entertainment continues with minimal interruption.
Respect the Magic
To preserve the magic for every child:
- Please do not ask performers to remove their costume heads during the event.
- Costume heads must remain on while characters are in public view.
- Characters will only remove costume pieces in a private, designated break area away from guests.
Costume Damage
Clients may be held financially responsible for intentional damage caused by guests to costumes, props, or equipment. Our professional mascot costumes are specialty items that require costly repairs or replacement if damaged.
Our Promise
Our team is committed to creating a fun, energetic, and unforgettable experience for every guest. By following these guidelines, you help us ensure that every child has the opportunity to laugh, dance, take photos, and create magical memories with their favorite characters.
Thank you for helping us keep the magic alive!
